Cellcom Outage: What You Need to Know About the Latest Service Disruptions
If you’re a Cellcom user, recent service interruptions may have disrupted your calls or text messages. The latest Cellcom outage has affected thousands across Wisconsin, impacting daily communications for residents, businesses, and schools. Here’s an easy-to-understand guide to what’s happening, what services are impacted, and where you can find the most current updates.
What’s Happening with the Cellcom Outage?
The Cellcom outage began on the night of May 14, 2025, causing a significant disruption in both voice call and standard SMS text messaging services. Users across Central Wisconsin woke up to phones that couldn’t make regular calls or send basic texts. According to WBAY’s reporting, the issue appeared to be more complicated than initially thought, requiring ongoing efforts from Cellcom’s technical teams.
At the time of the outage, data services—including mobile internet, iMessage, and RCS messaging—remained functional for most customers. Cellcom recommended switching to communication apps like WhatsApp and FaceTime until the full restoration of services.
Who’s Affected by the Outage?
The impact of the Cellcom outage has been broad, hitting not just individual users but also schools, businesses, and even local government offices. Many schools reported difficulty making or receiving calls, with some districts resorting to email and alternative digital communication. Likewise, businesses have had to redirect customer inquiries to online channels. For a deeper look at how communities have coped, see the Green Bay Press-Gazette coverage of the disruption’s effects on daily operations.
What Services Are Still Working?
It’s important to note that, despite the Cellcom outage, some critical services continued to operate without interruption:
- Data and Internet: Mobile internet, landline internet, and data messaging remained available.
- iMessage and RCS Messaging: These data-based text services worked for most users.
- Emergency 911 Services: According to all reports, 911 remained fully operational throughout the outage.
- Number Porting: This service was temporarily unavailable.
For the latest information on which services are functional, you can visit the official Cellcom outage status page or read the WAOW news update.
What Is Cellcom Doing to Fix the Outage?
Cellcom’s teams, along with outside partners, have been working around the clock to resolve the technical issues. As of the most recent updates, there is no confirmed timeline for full restoration. The company has publicly acknowledged the inconvenience and is urging patience while efforts continue. They’ve also taken steps to keep the community updated through their website and social media channels.
Cellcom has recommended using alternative apps for calling and messaging over data. They’ve also shared guides for enabling iMessage and RCS where supported. If you rely on voice or SMS services for critical needs, consider switching to one of these methods for the time being.
How to Stay Informed and Manage During the Cellcom Outage
- Check for Updates: Visit Cellcom’s official outage updates and keep an eye on trusted local news websites.
- Switch to Data-Based Apps: Use WhatsApp, FaceTime, iMessage, or RCS for communication until voice and SMS are restored.
- Contact Emergency Services: 911 remains active for emergencies.
- Adjust Business and School Communications: Move to email or web-based platforms temporarily.
Conclusion
The recent Cellcom outage in Wisconsin has reminded us all of the importance of reliable connectivity. While the disruption has been frustrating, especially for those who rely on voice and text services, data-based options and emergency services remain available. For the latest and most accurate information, consult trustworthy outlets like WBAY and The Green Bay Press-Gazette.
Stay patient, consider alternative communication tools, and be sure to follow local news for ongoing updates.